Privacy Policy

Last updated: January 2024

Introduction

Clear Fountain Pty Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clear-fountain.com or engage our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you submit an enquiry through our website or contact us directly, we may collect personally identifiable information such as:

• Your name
• Email address
• Property address
• Details about your garden and service requirements

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including to:

• Respond to your enquiries and provide requested services
• Process and manage bookings and appointments
• Send you service confirmations and updates
• Improve our website and customer experience
• Comply with legal obligations
• Communicate about promotions or services that may interest you (with your consent)

Disclosure of Your Information

We may share information we have collected about you in certain situations:

• Service Providers: We may share your information with third parties that perform services for us, such as payment processing, data analysis, and email delivery.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of all or a portion of our assets.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide, please be aware that no security measures are perfect or impenetrable.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For enquiries that do not lead to a service agreement, we typically retain data for 24 months.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policy of every website you visit.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Clear Fountain Pty Ltd
142 Greenway Boulevard
Thornbury, VIC 3071
Australia
Email: [email protected]